Product

Features

A concise, module-level view of what Pulse CRM supports. Capabilities depend on your firm's configuration, policy, and operating model.

Client onboarding & document intake

Pulse CRM supports token-based onboarding flows so clients can upload core KYC documents while your team retains control of verification and downstream data quality.

• Structured onboarding journeys aligned to firm policy
• Upload paths for POI and POA with classification and extraction workflows
• Confirmation and review steps intended to reduce rework before Fact Find and advice production

KYC verification & compliance review

Teams can compare identity and address information across documents and forms, supporting operational verification before advice is finalised.

• Cross-check patterns suitable for admin and compliance review
• Case-centric routing so approvals and rejections remain tied to evidence
• Mandatory notes at configured gates to support internal control expectations

Fact Find & suitability

Fact Find is captured as structured sections suitable for suitability processes, with document-driven population where your configuration supports it.

• Section-based capture aligned to advice workflows
• Designed to support review and sign-off patterns consistent with regulated advice
• Outputs suitable for downstream Statement of Advice preparation

Statement of Advice (SoA)

SoA workflows support controlled drafting, review, issuance, and delivery patterns — including document generation aligned to templates your firm operates.

• Step-wise SoA production with review gates suitable for compliance oversight
• Issuance and controlled delivery workflows aligned to operational policy
• Supports multiple advice documents over time where your process requires it

Case workflow engine

Work is organised as cases with explicit statuses, role permissions, and traceable transitions — reflecting adviser, admin, compliance, and operations responsibilities.

• Status-driven progression with clear ownership by role
• Reject/return flows that preserve case context
• Operational completion steps suitable for payments and post-approval execution

Commission tracking & inflows

Commission operations can be supported through import-oriented workflows and batch processing suitable for reconciliation and internal reporting discipline.

• Inflow import workflows designed for operational batching
• Commission records oriented toward traceability and review
• Patterns suitable for adviser and operations alignment

Audit trail & periodic obligations

Pulse CRM is designed around traceability: actions, documents, and key communications are intended to support evidence requests and ongoing client management.

• Activity history suitable for internal audit and supervision workflows
• Periodic review patterns aligned to ongoing suitability obligations
• Email and signature outcomes intended to be reflected in case and document state